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Caribbean Hotel Services

Many resorts in the Caribbean are located on small island communities and have difficulty accessing the skills needed to compete in today’s competitive landscape.

So although these resorts are located in pristine locations they’re without the necessary human resource skills being available locally or regionally to be competitive. Caribbean Hotel Services offers an end to end solution to assist hoteliers in the Caribbean. Being located in the UK we are able to access all these skills needed to assist resorts in the Caribbean to increase their profile in the major markets and profitability.

Our services

Recruitment and training

We know all the best recruitment companies to assist in finding management talent and specialists in staff training. We can act on your behalf as introducer to these companies.

UK tour operator training

We know all the major tour operator companies and being based in the UK have a close relationship with them to ensure hotels are not only featured in their programs by making it easy for them, remembering the adage. ‘Out of sight out of mind’. We can provide training for call centre and reservation agents to improve the product knowledge of these hotels to these companies in order to match the right clients to the right properties.

We can collect and follow up on receivables so funds due are paid in a timely manner.

Channel management solutions

We provide the following solutions:

  • Assist your reservation staff to manage the OTA’s (Online Travel Agencies)
  • Provide a booking engine connected to the resorts website
  • Offering payment gateway interface
  • Review minder and reputation management
  • Assist in website development
  • Interface with the various PMS (Property Management Systems) to have real time rates and inventory available
  • GDS (Global Distribution System) interface so the resort can be viewed by approximately 100,000 retail travel agents

Strategic business advice

CHS can provide strategic advice to hotel owners or investors in the region.

Get in touch with us today